Skip to main content

Privacy Policy

Frad Hospitality , LLC, and its affiliates (collectively, “Twisted Smoke BBQ,” “we,” “us,” “our”) respect your privacy, so we have developed a Privacy Policy that describes how we collect, use, disclose, transfer and store your information that is obtained through websites operated by us, from which you may be accessing this Privacy Policy (the “Websites”), through the software applications made available by us for use on or through computers and mobile devices (the “Apps”), through our social media pages that we control from which you may be accessing this Privacy Policy (collectively, our “Social Media Pages”), as well as through any email or other communication with you (collectively, including the Websites, the Apps, and our Social Media Pages, the “Services”).

Please read this Privacy Policy carefully. By visiting our Websites and utilizing our Services, you are accepting the practices described in this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the Services. Your continued use of our Services following the posting of changes will mean you accept those changes. Except as set forth in this Privacy Policy, your Personal Information (as defined below) will not be used for any other purpose without your consent. You may withdraw your consent to our processing of your Personal Information at any time. However, withdrawing consent may result in your inability to continue using the Services or some of their features. This policy does not apply to third-party websites, products, or services, even if they link to our Services, and you should consider the privacy practices of those third parties carefully.

If you have any questions about this Privacy Policy, you should contact us by email at Info.TwistedSmokeBBQ@Gmail.com

PERSONAL INFORMATION WE MAY COLLECT

“Personal Information” is information about you that, alone or in combination with other information, can uniquely identify you as an individual. We may collect certain Personal Information from you when you visit the Websites or use the Services, including but not limited to:

  • Name
  • Postal address (including billing and shipping addresses)
  • Telephone number
  • Email address
  • Date of birth

We may use one or more third-party payment service to process payments made through the Services. If you wish to make a payment through the Services, your Personal Information may be collected by such third party and not by us and will be subject to the third party’s privacy policy, rather than this privacy policy. We have no control over, and are not responsible for, this third party’s collection, use and disclosure of your Personal Information. If you submit any Personal Information relating to other people to us or to our service providers in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this privacy policy.

HOW WE MAY COLLECT PERSONAL INFORMATION

We and our service providers may collect Personal Information in a variety of ways, including: Through the Services, e.g., when you sign up for a newsletter or make a purchase. From you offline, such as when you visit CML or franchised restaurants or food trucks, place an order over the phone or contact us. By receiving from other sources, such as public databases; joint marketing partners; social media platforms; from people with whom you are friends or otherwise connected on social media platforms; and from other third parties.

HOW WE MAY USE PERSONAL INFORMATION

We may use your Personal Information:

  • To respond to your inquiries, carry out your requests, fulfill orders, process payments for our products and services, and communicate with you regarding said services.
  • To send administrative information to you, for example, information regarding the Services and changes to our terms, conditions, and policies.
  • To communicate with you by mail, telephone, e-mail, mobile alerts and SMS text messaging to tell you about our products and services, or special events that we believe may interest you.
  • To allow you to participate in sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your Personal Information, so we suggest that you read these rules carefully.
  • To further our business purposes, such as to perform data analysis, audits, fraud monitoring and prevention, to enhance, improve or modify the Services, to identify usage trends, to determine the effectiveness of our promotional campaigns, and to operate and expand our business activities.
  • To use analytics and profiling technology to personalize your experience, deliver content (including advertising) tailored to your interests, and let you know how to utilize the Services.

HOW PERSONAL INFORMATION MAY BE DISCLOSED

Your privacy is important to us. We do not sell any of your personal information to any third party. However, we may share the information collected from you with the following categories of companies in the following ways.  Your Personal Information may be disclosed:

  • To our third-party service providers who provide services such as website hosting, data analysis, payment processing, order fulfillment, information technology and related infrastructure provision, customer service, email delivery, auditing and other similar services.
  • To third-party sponsors of sweepstakes, contests and similar promotions.
  • By you, on message boards, chat, profile pages and blogs and other services to which you are able to post information and materials. Please note that any information you post or disclose through these Services will become public information and may be available to users of the Services and to the general public. We urge you to be very careful when deciding to disclose your Personal Information, or any other information, on the Services.
  • To your friends associated with your social media account, to other website users and to your social media account provider, in connection with your social sharing activity, such as if you connect your social media account to your Services account or log into your Services account from your social media account. By connecting your Services account and your social media account you authorize us to share information with your social media account provider and you understand that the use of the information we share will be governed by the social media site’s privacy policy. If you do not want your Personal Information shared with other users or with your social media account provider, please do not connect your social media account with your Services account and do not participate in social sharing on the Services.
  • To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).
  • To our affiliated entities in order to process orders and requests and expand and promote our product and service offerings.
  • Affiliated entities are not authorized to use or share the information except as set out in this Privacy Policy.
  • To franchisees, in order for them to address your request, compliment or complaint.
  • To other companies if you give us permission or direct us to share the information.
  • As we believe to be necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce our terms and conditions; (e) to protect our operations or those of any of our affiliates; (f) to protect our rights, privacy, safety or property, and/or that of our affiliates or franchisees, you or others; (g) to allow us to pursue available remedies or limit the damages that we may sustain, and (h) to enforce our terms and conditions.

OTHER INFORMATION

“Other Information” is any information that does not reveal your specific identity or does not directly relate to an individual, such as:

  • Browser and device technical information, including device ids, advertising ids, the type of mobile device you use, your operating system and browser type, time zone setting and location, language, the address of a referring website, the path you take through our websites, and other persistent identifiers, such as your IP address. Your IP address is a number that is automatically assigned to the computer that you are using by your internet service provider (ISP).
  • Information collected through cookies, pixel tags and other technologies, such as the actions taken within and outside of the websites and apps and the date and time of your use of the websites and apps. We and our third-party providers use technologies such as cookies, web beacons, unique advertising identifiers, and mobile device identifiers to collect information about the use of our websites and mobile services. This includes, for example, information from public databases or data aggregators that may include your demographic information or lifestyle preferences. Demographic information such as your gender or city and other information voluntarily provided by you.
  • Aggregated information.
  • Account information such as your username and password when you create an account, access our online services, or buy our products. Account information may also include how you purchased or signed up for the Services, your transactions, billing and support history, and anything else related to the account you create.
  • Usage data, including the date and time of your logins and details of your use of third-party applications and advertising you receive.
  • Security credentials, such as user IDs, passwords, email, and similar information required for authentication and access to your account.
  • Geolocation data about your location when your device is set to provide location information. For example, your device’s GPS signal allows us to show you the nearest CML food truck or restaurant. To assist us in providing proximity based marketing and other location-based services.

HOW WE MAY COLLECT OTHER INFORMATION

We and our third-party service providers may collect Other Information in a variety of ways, including:

  • Through your browser or device: Certain information is collected by most browsers or automatically through your device, such as your media access control address, computer type, screen resolution, operating system name and version, device manufacturer and model, language, internet browser type and version and the name and version of the Services you are using. We use this information to ensure that the Services function properly.
  • Using cookies: Cookies are pieces of information stored directly on the computer that you are using. Cookies allow us to collect information such as browser type, time spent on the Services, pages visited, language preferences, and other anonymous traffic data. We and our service providers use the information for security purposes, to facilitate navigation, to display information more effectively, and to personalize your experience while using the Services. We can recognize your computer to assist your use of the Services. We also gather statistical information about the usage of the Services in order to continually improve the design and functionality, understand how the Services are used and to assist us with resolving questions regarding the Services. Cookies further allow us to select which of our advertisements or offers are most likely to appeal to you and display them while you are on the Services. We may also use cookies in online advertising to track responses to our advertisements.

If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to automatically decline cookies or to be given the choice of declining or accepting the transfer to your computer of a cookie (or cookies) from a particular site. You may also wish to refer to http://www.allaboutcookies.org/manage-cookies/index.html. If, however, you do not accept cookies, you may experience some inconvenience in your use of the Services. For example, we may not be able to recognize your computer and you may need to log in every time you visit the applicable Services. You also may not receive advertising or other offers from us that are relevant to your interests and needs. While we are committed to providing you with meaningful privacy protections, please be aware that we currently do not recognize or respond to browser initiated do not track (“DNT”) signals.

  • Using pixel tags and other similar technologies: pixel tags (also known as web beacons and clear gifs) may be used in connection with some Services to, among other things, track the actions of users of the Services (including email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates. IP address:
  • An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels of the Services, helping diagnose server problems, and administering the Services.
  • Physical location: We may collect the physical location of your device by, for example, using satellite, cell phone tower, or wifi signals. We may use your device’s physical location to provide you with personalized location-based Services and content. We may also share your device’s physical location, combined with information about what advertisements you viewed and other information we collect, with our marketing partners to enable them to provide you with more personalized content and to study the effectiveness of advertising campaigns. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you choose to deny such uses and/or sharing, we and/or our marketing partners may not be able to provide you with the applicable personalized Services and content. For most mobile devices and computer systems, you are able to withdraw your permission for us to collect this information by using your browser or device settings. If you have any questions about how to prevent us from collecting exact information about your location, we recommend you contact your mobile-device provider, the device manufacturer, or your web-browser provider. Some online services and in-restaurant or near-truck technology may not work properly without information about your location.
  • From you: Information such as your preferred means of communication is collected when you voluntarily provide it. Unless combined with Personal Information, it does not personally identify you.
  • By aggregating information: Aggregated Personal Information does not personally identify you (for example, we may aggregate Personal Information to calculate the percentage of our users who have a particular telephone area code).

HOW WE MAY USE AND DISCLOSE OTHER INFORMATION

We may use and disclose Other Information for any purpose, except where we are required to do otherwise under applicable law. If we are required to treat Other Information as Personal Information under applicable law, then we may use it as described in the “How We May Collect Other Information” section above, as well as for all the purposes for which we use and disclose Personal Information. In some instances, we may combine Other Information with Personal Information (such as combining your name with your geographical location). If we do, we will treat the combined information as Personal Information for so long as it is combined.

THIRD-PARTY SERVICES

This privacy policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our affiliates. Please note that we are not responsible for the collection, usage and disclosure policies and practices (including the data security practices) of other organizations, such as Facebook, Twitter, Apple, Google, Microsoft or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including any Personal Information you disclose to other organizations through or in connection with the Apps or our Social Media Pages. Specifically, we use the following third-party service providers in order to provide the Services to you:

When you use our Apps, you may be directed to or utilize our third-party provider, LoyaltyPlant. Any Personal Information you provide to LoyaltyPlant in connection with your use of the Apps will be subject to LoyaltyPlant’s privacy policy (located at https://loyaltyplant.com/privacy-policy/), and we are not responsible for any such Personal Information, including but not limited to your payment information, which we do not store on our servers.

When you place an order for food through the Website, you may be directed to or utilize one of our third-party ordering service providers, including Stripe and/or Shopify. Any Personal Information you provide to Stripe in connection with the ordering process will be subject to Stripe’s privacy policy (located at https://stripe.com/privacy), and we are not responsible for any such Personal Information, including but not limited to your payment information, which we do not store on our servers. Any Personal Information you provide to Shopify in connection with the ordering process will be subject to Shopify’s privacy policy (located at https://www.shopify.com/legal/privacy/customers), and we are not responsible for any such Personal Information, including but not limited to your payment information, which we do not store on our servers.

When you place an order at one of the CML owned or CML franchised restaurants or food trucks, you may be directed to or utilize one of our third-party ordering services providers, including Revel and/or LoyaltyPlant. Any Personal Information you provide to Revel in connection with the ordering process will be subject to Revel’s privacy policy (located at https://revelsystems.com/privacy/), and we are not responsible for any such Personal Information, including but not limited to your payment information, which we do not store on our servers. ny Personal Information you provide to LoyaltyPlant in connection with your use of the Apps will be subject to LoyaltyPlant’s privacy policy (located at https://loyaltyplant.com/privacy-policy/), and we are not responsible for any such Personal Information, including but not limited to your payment information, which we do not store on our servers.

Our Website may use Google Analytics, a web analysis service of Google,Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, www.google.com (“Google Analytics” or “Google”). Google Analytics employs cookies that are stored to your computer in order to facilitate an analysis of your use of the site. The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there. Google Analytics also uses electronic images known as web beacons (sometimes called single pixel gifs) and are used along with cookies to compile aggregated statistics to analyze how our site is used. There is an opt-out browser add-on from Google that makes opting out easy and convenient for users. If you wish to opt-out, download and install the add-on for your compatible web browser here: https://tools.google.com/dlpage/gaoptout

SECURITY

We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of any account you might have with us has been compromised), please immediately notify us of the problem by contacting us in accordance with the “contacting us” section below.

CHOICES AND ACCESS

Your choices regarding our use of your Personal Information: If you no longer wish to receive marketing-related emails from us, you may opt-out from such messages by following the instructions contained in each such email. We will try to comply with your request(s) as soon as reasonably practicable. Please note that if you opt-out of receiving marketing-related emails from us, we may still send you important administrative messages, from which you cannot opt-out. If you believe your Personal Information is being improperly used by us or any third party, please immediately notify us via email at Info.TwistedSmokeBBQ@gmail.com and include the word “security” in the subject line. How you can access, change or suppress your Personal Information: If you would like to review, correct, update, suppress, or delete the Personal Information that you have provided to us, you may contact us by email at Info.TwistedSmokeBBQ@gmail.com or write to the following address:

Twisted Smoke BBQ
232 s C Street
Lake Worth Beach, FL 33460

In your request, please make clear what Personal Information you would like to have changed, whether you would like to have it removed from our database, or otherwise let us know what limitations you would like to put on our use of it. For your protection, we may only implement requests with respect to the Personal Information associated with the email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable. Please note that we may need to retain certain information for record keeping purposes and/or to complete any transactions that you began prior to requesting such change or deletion. There may also be residual information that will remain within our databases and other records, which will not be removed.

RETENTION PERIOD

We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

USE OF SERVICES BY MINORS

The Services are not intended for children under the age of 16. No one under that age may provide any information through the Services. Consistent with the federal Children’s Online Privacy Protection Act of 1998 (COPPA), we will never knowingly request personally identifiable information from anyone under the age of 13 without requiring parental consent. Any person who provides their personal information through the Services represents that she is 16 years of age or older. If you are a parent of a child under 13 years of age and you believe your child has provided us with Personal Information, please contact us at Info@TwistedSmokeBBQ@gmail.com and we will attempt to delete the information from our system as soon as possible.

CROSS-BORDER TRANSFER

The Services are controlled and operated from the United States and are not intended to subject us to the laws or jurisdiction of any state, country or territory other than that of the United States. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage service providers, and by using the Services you consent to the transfer of information to countries outside of your country of residence, including the United States, which may have different data protection rules than those of your country.

SENSITIVE INFORMATION

We ask that you not send us, and that you not disclose to us, any sensitive Personal Information (e.g., social security numbers, credit card numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, criminal background or trade union membership) on or through the Services or otherwise.

UPDATES TO THIS PRIVACY POLICY

We may change this Privacy Policy from time to time. The “last updated” legend at the bottom of this page indicates when this privacy policy was last revised. Any changes to this Privacy Policy will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.

CONTACTING US

If you have any questions about this Privacy Policy, please contact us by email at Info.TwistedSmokeBBQ@gmail.com or at the following address:

Twisted Smoke BBQ
232 s C Street
Lake Worth Beach, FL 33460

Because email communications are not always secure, please do not include sensitive information in your emails to us.